Frequently asked questions
How to order?
Online - Offline order
My online shop is
Find a distributor/shop in your country
Ask for me at your favorite toy shop or distributor.
Check also the bottom of the
Shipping & return
What is the shipping cost?
There is no shipping cost.
Delivery is free in the European Union and Hong Kong.
For other countries, duty may appear.
here to know more.
Please send e-mail to firstname.lastname@example.org
Where are the teaching guides?
The teaching guides are here.
I worry about possible or lost pieces
Tornikotor's range has a warranty of 5 years.
In case of broken or lost pieces, please send e-mail to
After-sales service is free (no shipment cost - no spare-part cost).
Return & Refunds
Satisfied or refunded :
If, despite our efforts, you are not fully satisfied with an item, simply send an e-mail within maximum 30 days after your purchase:
- Please notify tornikotor via email email@example.com
- Wait for our agreement (within 48 hours)
- Return the goods within 8 days and goods will be exchanged or refunded.
In this case, return freight costs are paid by the customer.
Goods are intact in its original condition.
Declaration of withdrawal
The customer has the right to exercise his right of withdrawal within thirty days of the date of receipt of the items.
Grand Prix Tornikonaute
I want to pay cash
t is not possbile except during the exhibitions.
my facebook page to know the location and date of exhibitions.
Cash payment by Western Union office: to be opened in 2019
Secure ordering & payment methods
See payment methods on the bottom of this page
I want to pay with my local currency
Following local currencies are accepted :
South African Rand
Hong Kong Dollar
New Zeland Dollar
Papua New Guinea Kina
Solomon Islands Dollar
Tahitian (Central Polynesian) Franc
British Pound Visit your online shop in the UK
Euro Visit your on-line shop in Paris (French language only)
Saudi Arabian Riyal
US Dollar Visit your on-line shop in the USA