FAQ

Frequently asked questions

How to order?

Online - Offline order


Ordering online: My online shop is here. Ordering offline: Read the payment methods




Find a distributor/shop in your country


Ask for me at your favorite toy shop or distributor. Check also the bottom of the contact page.





Shipping & return

What is the shipping cost?


There is no shipping cost. Delivery is free in the European Union and Hong Kong. For other countries, duty may appear. Read here to know more. Please send e-mail to tornikotor@tornikotor.com





Educational resources

Where are the teaching guides?


The teaching guides are here.





After-sale

I worry about possible or lost pieces


Tornikotor's range has a warranty of 5 years. In case of broken or lost pieces, please send e-mail to tornikotor@tornikotor.com. After-sales service is free (no shipment cost - no spare-part cost).




Return & Refunds


Satisfied or refunded : If, despite our efforts, you are not fully satisfied with an item, simply send an e-mail within maximum 30 days after your purchase: - Please notify tornikotor via email tornikotor@tornikotor.com - Wait for our agreement (within 48 hours) - Return the goods within 8 days and goods will be exchanged or refunded. In this case, return freight costs are paid by the customer. Goods are intact in its original condition. Read here




Declaration of withdrawal


The customer has the right to exercise his right of withdrawal within thirty days of the date of receipt of the items. Read here





Grand Prix Tornikonaute

Le Grand Prix Tornikonaute


Take part to LE GRAND PRIX Tornikonaute Grand Prix Tornikonaute





Payment

I want to pay cash


t is not possbile except during the exhibitions. Visiit my facebook page to know the location and date of exhibitions. Cash payment by Western Union office: to be opened in 2019




Secure ordering & payment methods


See payment methods on the bottom of this page




I want to pay with my local currency


Following local currencies are accepted :
Africa :
Kenyan Shilling Namibian Dollar Nigerian Naira South African Rand Asia : Chinese Yuan Hong Kong Dollar Japanese Yen Malaysian Ringgit Singapore Dollar Thai Bat Australia/Oceania Australian Dollar Fiji Dollar New Zeland Dollar Papua New Guinea Kina Samoan Tala Solomon Islands Dollar Tahitian (Central Polynesian) Franc Tongan Pa'anga Vanuatu Vatu Europe British Pound Visit your online shop in the UK Bularian Lev Croatian Koruna Danish Krone Euro Visit your on-line shop in Paris (French language only) Hungarian Forint Norwegian Krone Polish Zloty Romanian Leu Russian Ruble Swedish Krona Swiss Franc Middle-East Barhain Dinar Israeli Shekel Jordanian Dinar Kuwaiti Dinar Lebanese Pound Omani Rial Qatari Rial Saudi Arabian Riyal Turkish Lira UAE Dirham North America Canadian Dollar US Dollar Visit your on-line shop in the USA South America Chilean Peso





Tornikotor

Chez Colémoi

10 rue de Penthièvre

F - 75008 Paris

Tel: +33 (0) 977 21 95 21

E-mail: tornikotor@tornikotor.com

Besuchen Sie

Information

Sozial

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